Terms & Conditions

General conditions for short term rental:

Dear guests, please carefully read the terms and conditions of use conditions for rent, as well as those on how to backup and realization of payments. When booking a villa or apartment automatically conclude a lease between the landlord and a representative of the group that carried out the reservation. With each reservation, it is assumed that the guests are met in detail the terms of use. The lease takes effect after the reservation has been confirmed by a phone call or reverse e-mail to specified online booking form.

Failure to comply with these terms and conditions may lose the right to use the leased property from you without being released from their financial obligations to Bulgaria Home Care. With payment of the reservation fee tenant confirms that he is familiar with the general conditions applicable to the particular property and agrees with them. The following conditions are valid for reservations made by and through Bulgaria Home Care and bind tenants and property owners.

We encourage you to read and pay special attention to the general conditions of rent, as well as those on how to backup and realization of payments. Failure to comply with these terms and conditions may lose the right to use the leased property from you without being released from their financial obligations to Bulgaria Home Care. With payment of the reservation fee tenant confirms that he is familiar with the general conditions applicable to the particular property and agrees with them. The following conditions are valid for reservations made by and through Bulgaria Home Care and bind tenants and property owners.

1. Number of guests:

The number of tenants can’t exceed the capacity of a given property referred to in www.balchikholidays.com website or brochure. The number of guests must match the number of beds that the property has. When can accommodate additional customers sofa / couch / bed or else, it is stated in the description of the property or provide information via e-mail upon request by the client. Access or entry into the property will be denied if visitors exceed the specified number of guests when making a reservation. In the property are not allowed pets.

2. Time of arrival and departure of property:

If nothing else is mentioned on the website, brochure, price list or lease to check-in date is 15:00 pm. Local time and release time on the day of departure is 11:00 am. local time. In later accommodation or early departure no refund of the rental price and will not be liable if the customer has submitted incorrect information on the details of arrival and departure.

3. Cleaning, towels and bed linen:

The cleaning of the property, bed linen and towels in the bathroom is done once a week. If tenants require additional cleaning of the property, it can be arranged for an additional fee depending on the type and size of property. Bath towels and clean linen are provided in each property. Please note that towels are not included in the rental price and are not available in any of the advertised sites. If the towels and linen are not returned at the end of the stay in acceptable condition, the value of the wasted ones will be covered by the deposit for damages.

4. Transfers:

Transfers are organized from and to Varna Airport and Burgas. Transfers are organized by Best Bulgaria Home Care, but is effected by a third party based on the number of people. Responsibility of tenants to submit correct information, to arrange suitable transport.

5. Accuracy of information on this site:

Best Bulgaria Home Care operates as an agent for the leasing of private rental properties and therefore responsible for the mediation between tenants and property owners. All information on the website (www.balchikholidays.com) is based on personal inspection of the property and the area by our representative and / or the information provided by the site owners or their representatives. Best Bulgaria Home Care makes every effort to be honest and objective with respect to the details, but because the advertised properties are privately owned, the Agency can’t be held liable for changes in the offered properties or areas where they are located, which it was not informed in advance. Information on any other site where Best Bulgaria Home Care advertised can’t be considered valid or correct.

6. Rental prices:

Prices are fixed at the time of booking and can’t be increased by the owner of the site or the official agency in already accepted reservation deposit. If nothing else is mentioned, the rental price is for the whole site and is shown in Levs, euros or British pounds. Payment is accepted in declared currency conversions explicitly negotiable.

7. Confirmation of the reservation:

Best Bulgaria Home Care will confirm the reservation by sending an e-mail containing the following details: the name of the reserved property, the exact dates of arrival and departure, the total rental price, terms of payment of the reservation deposit, the amount of the carrying amount of the reservation date and payment methods. This Best Bulgaria Home Care confirms your temporary reservation, which is valid up to 5 working days. Within these five days the customer is obliged to pay the reservation deposit. During the activity of the temporary reservation Best Bulgaria Home Care is committed not to offer property and weeks / months of your stay to customers. The agency is not responsible for spam filters or other programs for which you have not received our e-mail. Upon receipt of the reservation amount, your reservation is confirmed and within 24 hours after that, the client sends reservation receipt containing information for your stay, the price paid and contacts in charge of the property. It is vital to check the details entered in the receipt as this is the basis for accommodation. After the expiry of the temporary reservation and if within 5 days not received payment of the reservation, Best Bulgaria Home Care reserves the right to offer requests your property to other potential customers, without prior notice to you about it.

8. Payment of the carrying amount:

Payment of the balance of the accommodation must be made not later than six weeks before arrival or with explicit confirmation from Best Bulgaria Home Care in cash on arrival. If the carrying amount is not paid in time, Best Bulgaria Home Care reserves the right to cancel your reservation and to keep the fees described in point 10. Best Bulgaria Home Care does not send notice of the date on which the pending balance payment. Commitment to customers is to monitor the deadline for payment of the balance.

9. Payment of deposit against damage:

For short-term rentals:

Depending on the type of property, the customer is obliged to pay an additional reservation deposit or the day of arrival deposit against damages ranging from 200,00 to 400,00 Euro. The deposit can be doubled when the vacation property rented by youth groups (clients under 25 years average age) groups of the same sex or rent for occasions like Christmas and New Year. Damage deposit is refundable in full after or the day of departure, if they have not caused any damage to the property and property during your stay. As damage is accepted and the state in which the property is left. Commitment to customers is to bring the property into a state similar to that in which they found it. All costs associated with additional cleaning, worn towels and linens and more. They will be deducted from damage deposit.

10. Cancellations, substitutions and adjustments – by tenants:

If the customer wishes to make any changes to the already confirmed reservation, Best Bulgaria Home Care will do everything possible to meet the desired amendments, if it is requested in writing via e-mail or letter to the office of the contact person for the group. The following changes can be made without penalty for change: change in the number of customers to the maximum allowed for the villa, change the names of clients, time of arrival and departure time of the property extension of stay, when possible.

At the request of the customer to shorten the already confirmed stay or to change the reserved property, Best Bulgaria Home Care reserves the right to consider it as cancellation of booking and to impose appropriate sanctions. If you need to cancel your reservation, pay a reservation deposit, which represents 50% of the total price for the entire stay will not be refunded.

11. Cancellations, substitutions and adjustments – made by the agency or by the owners:

Because the rental details are planned months before the start of the season in the event of termination of the contractual relationship between the agency and the owners (applies to private bids), mistakes in bookings damages caused to property as a result of force majeure, Best Bulgaria Home Care reserves the right to make changes to reservations or very rarely cancel the reservation made by the customer. If need be canceled, the tenant has the freedom to choose the following:

– Adopt another proposed by the Agency property of such quality and level of such rental price at no extra charge.

– To choose independently alternative property.

– Cancel your reservation and receive the full amount paid rental price.

12. Obligations of tenants:

By receiving the key to the property, the tenant undertakes on behalf of the owner to care for the conditions of the property and adjacent property, to observe generally accepted rules and norms (please see below section). We appreciate your understanding and acceptance of the rules and regulations imposed on the property and the relevant area of ​​the property (resort). At the discretion of the representative of the property, be it owner, in charge of the property, representative of the agency or another agent if his behavior tenants violate of ease of neighbors or others shall not apply with respect and respect for property and damage to property Best Bulgaria Home Care has the right to terminate the lease relationships with clients at any time. Agency assumes no obligations to find alternative property or other accommodation, to cover any costs due to relocation, and to recover amounts already paid rent.

If guests plan to hold an event like a wedding or party,which includes a large number of people or if guests intend to use the property for any purpose other than rest are obliged to inform the representatives of Best Bulgaria Home Care at time of booking. Special approval or arrangements should be concluded between the guest and the agency. Depending on their nature of the event, additional fee and / or additional security deposit / may be required, which will be agreed and confirmed in writing before you confirm the booking.

In cases of violation of public order and reported to law enforcement, guests take full responsibility in resolving the case. If you impose sanctions, fines, regulations, forms and other penalties provided for by the Bulgarian legislation by the police, they are covered by the guests whose presence infringements were established.

Guests are required to comply with accepted norms of behavior and to ensure that all guests and visitors of the villa behave appropriately reasonable way. Illegal or immoral activities, including gambling, prostitution, illicit drug possession or use of fireworks or dangerous goods, and possession or use of firearms and other weapons are strictly prohibited. Smoking in the villa is prohibited, unless otherwise provided in the booking confirmation.

13. Duties of the agency and the owners:

In cases where a property site is marked as ‘private offer’ service cleaning, maintenance of pool and garden, minor repairs on the property, etc., are provided and implemented by third parties engaged by the owners and Best Bulgaria Home Care will direct control over subcontractors. Responsibility of tenants is to connect immediately with Best Bulgaria Home Care has discovered an irregularity in the property. The tenant is obliged to give the Best Bulgaria Home Care, owner or agent of the owner reasonable time to be removed noticed damage / defect. Best Bulgaria Home Care is not responsible if tenants leave the property without notice to the agency owner or representative for the open failure / defect or without giving reasonable time for removing the problem or not allow the agency to move customers to another property.

Best Bulgaria Home Care is not responsible for changes that do not directly relate to property – such as fishing permit opportunities for swimming beaches closed roads, shops, bus stops moved, closed restaurants, public facilities and more.

Best Bulgaria Home Care is not responsible for climate change, which would affect the stay of customers.

Best Bulgaria Home Care and owners can‘t be responsible for local issues with water supply or power outages in the area of ​​the property which are beyond the authority and control of the agency and the owners. No responsible for any accidents occurred in the installations of the property or equipment failure, blockage of the channel or the presence of insects can be searched by the agency or by the owners. Best Bulgaria Home Care will make every effort to organize the timely removal of the fault and will cooperate fully to removing the problem.

Neither Best Bulgaria Home Care, or property owners may be responsible for Direct or indirect injuries or accidents that may arise due to use cord of the property or the adjacent pool of clients during their stay, including damages and losses due to fire, robbery or criminal behavior.